Terms & Conditions

SECURITY ONLINE

At Number 4 Online, we understand how important security is to you. When you place an order with us you can be assured that your order will be placed safely and securely.

SHIPPING ONLINE ORDERS

PLEASE NOTE: *All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. **Second Day and Overnight Service is not available for special exceptions please contact us at info@number4hair.eu or 0031 756 504 830 . Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the EU. Some items sold by Number 4 Online require special handling as specified by EU state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Number 4 Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the EU to which we can deliver, we will be happy to ship your full order. * We are currently unable to accept orders to be billed or shipped to destinations outside the EU Most items may be shipped to the European Territories, but some restrictions apply. If you have any questions concerning the shipment of your order, please contact us via email info@number4hair.euor 0031 756 504 830 .

SHIPPING / HANDLING CHARGES

Orders from € 40 in The Netherlands and orders from € 75 in a big part of Europe are free of charge of shipping and handling fees. Orders with a maximum of € 40 in The Netherlands will be charged a shipping and handling fee of € 4 and in the rest of Europe the following rates are applied:

RETURNS & EXCHANGES

If for any reason you are not completely satisfied with your Number 4 Online purchase, simply return the unused portion to us and we will be happy to credit your account for the purchase amount or exchange the item(s) for other Number 4 products of your choosing.

  1. Please send a copy of your original invoice and place it inside the return package.
    If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.
  2. Pack the items carefully to avoid damage in transit. Please address your return package to:People’s Bureau BV
    Braspenning 1
    1507 DK Zaandam
    The Netherlands
  3. For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method, which can be tracked in the case of loss.

We’re sorry; return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance.
Your return or exchange request will be processed promptly.

* Most returns are processed within 3-5 business days of receipt.
* Most exchanges are processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding federal holidays within the Europe. An email will be sent to confirm the receipt and processing of your return or exchange request.

Please note: Only products purchased on Number 4 Online may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us at info@number4hair.eu or 0031-756 504 830.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 0031 756 504 830 .

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

ITEM AVAILABILITY

Temporarily Out of Stock / Backordered Items:
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 0031 756 504 830 and we will be happy to assist you.

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to no more than six (6) of any item per customer. If you have any questions, please call us at 0031 756 504 830 or info@number4hair.eu and we will be happy to assist.

PAYMENT OPTIONS

You can pay via iDEAL or PayPal.

ORDER PROCESSING*

Most orders are processed within 1 � 2 business days (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

We are currently unable to accept orders that are billed or shipped to destinations outside the EU.

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

ORDER CANCELLATIONS

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 0031 756 504 830 . We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to the address provided.
  • A duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at 0031 756 504 830 or via email info@number4hair.eu.